Terms and Conditions for SafesWarehouse Pty Ltd

Returns policy

No returns can be accepted for exchange or credit unless previously agreed.  Contact us by email and we will provide you with return instructions for return of the item, all returned merchandise must be accompanied with a copy or original receipt from SafesWarehouse.

A restocking charge of a minimum of 15% will be charged on good “not wanted” or “incorrectly ordered”.

You must inform us within seven (7) days of receipt of goods for a return reference number to be granted under this category.  All items to be returned must be in original, unopened packaging, undamaged and not used.

No returns will be accepted back for refunds after 7 days from delivery, unless faulty.

All items returned as faulty are liable to manufacturer’s inspection.  We cannot guarantee replacement or credit:  a warranty repair may be given.

No items can be returned if they have been ordered specially, if defective you may only exchange these items for the same product.

You are responsible for all return freight charges (unless approved authorised warranty claim).  However, you will be credited all reasonable and customary freight charges relevant to that item only if product is damaged during freight to you, or the wrong item was shipped.

Be certain the items are secure in their packaging so damage does not occur while they are in transit back to us.

If your return arrives with internal damage you will be notified and have the option to file a claim with your shipping agent. 

Shipping Details

SafesWarehouse will delivery items via freight provider Star Track Express.

Delivery costs are calculated automatically at the checkout and are determined by the combined weight of all items ordered, the delivery address and delivery conditions.

Purchase Orders

Official Purchase Orders, are accepted from Australian Government departments, Schools,Hospitals,Military and Local Councils.  Just send through your purchase orders to sales@safeswarehouse.com.au

Standard delivery times

Please allow 2 to 10 business days from date of clearance of your payment for areas within Australia.

The majority of our products are available, however special order items and certain products can at times be difficult to obtain.

As soon as your order is received and we establish the reason for a possible delay, we will inform you of the estimated delivery date via email or phone, within two business days, and you will also be kept up to date with the progress of your order.


The guarantee for any good purchased on the SafesWarehouse guarantees is 12 months from date of purchase; should you find the product faulty during this warranty period, please send us an email with a description of the fault and or photos of the fault.

We have fully qualified safe technicians that will be able to advise you (upon inspection of the item) whether the item can be repaired or it needs to be replaced with a new item.

If the item is deemed to be faulty by our technician (during the warranty period) and needs replacing we will replace it for you free of charge.  However, you are responsible for all warranty return freight charges if the item needs to be returned and replaced.

Returns are not accepted back for unwanted or incorrectly ordered items.


We will notify you via email of your refund once we have received and processed the returned item.  Please note we will refund reasonable shipping costs only if the return is a result of our error.

Please allow 14 to 21 days for processing of your return.  Refunds will be credited to the original credit card account number only.

Force majeure

We shall have no liability to you for any failure or delay in supply or delivery or of any damage or defects to goods supplied or delivered hereunder that is caused by an event or circumstance beyond our reasonable control (including, without limitations, strikes, lockouts and other industrial disputes).

Changes To Terms

Because of frequent changes in Internet technology and applicable law we reserve the right to make changes to these Terms and Conditions at any time that technology and legal changes require. You should check these Terms and Conditions regularly for such changes.

Changes To Products

We and any other persons involved in the management of this website may make changes in the products described, and to other content of this website, at any time without notice.

We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified.

All depictions contained on the website are for illustration purposes only. Because of differences in picture inks, computer monitors and printer ink, colours of the actual product may vary slightly from those observed.

Product Prices

The price displayed for products on this website represents the full price, including GST and freight charges will show on advising of the delivery postcode and conditions. 
We always seek to provide products at the most competitive prices, and reserve the right to change prices displayed for products on our website at any time.

Disclaimer of liability and warranties

While SafesWarehouse ensures the optimal performance of the site, you agree that you use this site at your own risk.  You acknowledge that SafesWarehouse is not liable for any delays, inaccuracies, failures, errors, omissions, interruptions, deletions, defects, viruses, communication line failure or damage to your computer system or network.